Returns & FAQ
Last updated: [September 11, 2025]
At NSAA, each product is made to order with care, faith, and craftsmanship. Please read our policies carefully before making a purchase.
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Refunds & Returns
• All orders are final sale.
• Because products are made to order, we cannot issue refunds, returns, or exchanges unless there is a quality issue.
Quality Issues
• If your order arrives damaged, defective, or incorrect, you may request a replacement or refund.
• To qualify, you must:
1. Contact us within 7 days of delivery.
2. Provide a clear photograph showing the quality issue.
3. Include your order number.
If approved, we will issue a refund to your original payment method or send a replacement at no additional cost.
Non-Refundable Situations
Refunds, returns, or exchanges will not be issued for:
• Wrong size ordered by the customer.
• Change of mind after purchase.
• Normal wear and tear.
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Shipping Policy
Processing Time
• Because each item is made to order, please allow [4–6 business days] for production before your order ships.
• Orders are processed Monday–Friday (excluding holidays).
Shipping Times & Rates
• Shipping times vary based on destination and selected shipping method at checkout.
• Estimated delivery times will be displayed at checkout but are not guaranteed.
Order Tracking
• Once your order ships, you will receive an email confirmation with a tracking number.
Lost, Stolen, or Delayed Packages
• NSAA is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
• We are not liable for lost or stolen packages once tracking shows “Delivered.”
• If your package is lost in transit, please contact the shipping carrier first. We will assist when possible.
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Contact Us
For any questions about refunds, returns, or shipping, please contact us at: